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Attendee FAQs for The NAFEM Show

Find answers to our frequently asked questions about The NAFEM Show below or learn about our COVID-19 plan. If you don’t see an answer to your question, contact us directly.

Frequently asked questions

This page was last updated on 3/9/21

Show details


Additional event policies

The NAFEM Show is Aug. 26-28, at the Orange County Convention Center (OCCC), West Building, Orlando, Fla.

Attendees such as restaurateurs, chain executives, dealer/distributors and consultants come from all segments of the foodservice industry, including healthcare, schools, colleges & universities, business & industry, corrections and more!

The world’s leading foodservice equipment & supplies manufacturers exhibit at The NAFEM Show. Here’s who participated in 2019. The 2021 list will be available in June.

We are working closely with the Orange County Convention Center, Orlando hospitality leaders and other show partners to ensure our show complies with the latest recommendations and safety procedures from the CDC, state of Florida and city of Orlando. Learn more about our COVID-19 plan.

With so much uncertainty in the world right now, it is very difficult for us to predict what our attendance will be in August. However, we can say we anticipate attendance will be down compared to 2019. As we get much closer to our event dates and are able to see how registration is trending, we will be better able to communicate our expected attendance numbers.

NAFEM cannot predict what international travel restrictions will be at the time of the show, but we will, of course, follow all U.S. travel requirements for all attendees and exhibitors.

At this time, we do not anticipate having extended hours or staggering attendees in the exhibit hall.

At this time, we are uncertain whether we are able to hold these events or the interest level from participants during this time of social distancing. A decision will be made as to whether we will hold one or both of these events as we get closer to the show. If we do move ahead, NAFEM is committed to ensuring that all necessary health and safety protocols are followed. We will communicate as soon as we have more information about our plans for these events.

There are many options for accommodations during the show. onPeak, the official housing provider for The NAFEM Show, can assist you in making your hotel reservations – simply visit our hotels and travel page to book now. You also can contact onPeak at +1.855.203.6329 or email them at NAFEM@onpeak.com.

sealOnly companies displaying this seal are official suppliers of The NAFEM Show.

Complimentary shuttle bus services are available to and from the Orange County Convention Center and all NAFEM show hotels – excluding those that are walking distance from the convention center.

Most hotels in our block have a 72-hour cancellation policy, so there is no anticipated risk for housing cancellation fees if the show is canceled. Also, while a credit card is required at the time of reservation through our housing coordinator, most hotels do not even charge the deposit until closer to the show. Please check your hotel reservation confirmation for details about deposit and cancellation policies for your specific hotel.

We are actively monitoring the COVID-19 pandemic and following all CDC, state, local and building guidelines on proper social distancing, face covering requirements, sanitation and more. We’ll also have floor signage and helpful reminders throughout the show floor to help promote a safe event.

Business casual or business attire is preferred.

The NAFEM Show Scholarship Program gives first-time attendees the opportunity to receive a $500 scholarship to offset travel expenses along with a free show badge. To learn more, visit our scholarship page.

Training Time is an additional hour (8 – 9 a.m.) before the official show opening on Friday, Aug. 27 and Saturday, Aug. 28, providing manufacturers with time to conduct product training for their dealer/distributors, consultants and service agents. NAFEM distributes Training Time badges to registrants who are members of CFESA, FCSI, FEDA and all buying groups.

We offer complimentary Wi-Fi for all attendees while at the Orange County Convention Center.

The NAFEM booth is a place to get information on the show, learn more about NAFEM and meet with other participants. You also can find NAFEM’s channel partners MAFSI, FEDA, CFESA and FCSI here.

For show updates, foodservice news and industry insights, follow us on Facebook, Instagram and Twitter.

Attendees can register here. If you’re an exhibitor, you must submit an exhibit space contract before registering for badges.

We currently do not offer a spouse/guest program. If you’d like to bring someone, have them register as an attendee.

Name changes are permitted. Please email requests to nafem@csreg.zohodesk.com to edit your personal contact information.

Please note that all badges are printed at the show. No badges are mailed. You may pick up your badge at the Orange County Convention Center, West Building, or at one of our satellite locations at the Orlando International Airport, the Hyatt Regency Orlando, the Hilton Orlando, the Rosen Centre Hotel and the Rosen Plaza Hotel.

Wednesday, Aug. 25

noon – 8 p.m.

Thursday, Aug. 26

7 a.m. – 5 p.m.

Friday, Aug. 27

7 a.m. – 5 p.m.

Saturday, Aug. 28

7 a.m. – 3 p.m.

The NAFEM Show complies with the American with Disabilities Act (ADA). Please email info@thenafemshow.org or call +1.312.245.1054 if you require special assistance while attending the show.

If you have any questions about your registration, contact nafem@csreg.zohodesk.com or +1.224.563.3764.

Any registration canceled on or before Aug. 10 receives a full refund of registration fees. After Aug. 10, all registration fees are non-refundable.

If NAFEM has to cancel the show, NAFEM’s intent is to refund all monies paid by participants and if necessary, would keep no more than 5 percent of a participant’s registrant’s badge/ticket fees. Our official registration refund policy is:

If for any reason beyond NAFEM's control NAFEM determines that The NAFEM Show must be canceled, shortened, delayed, dates changed, or otherwise altered or changed, Participant understands and agrees that NAFEM will use its best efforts to provide a full refund on registration fees paid to it by Participant.

If despite using its best efforts, NAFEM is not able to provide a full refund of registration fees due to its losses incurred in connection with the cancellation or change to The NAFEM Show, NAFEM may retain up to 5 percent of the registration fees paid to it by Participant and will refund to Participant the remaining balance of registration fees paid to it by Participant.

Children under 16 years of age ARE NOT allowed on the show floor at any time.

NAFEM uses the data you provide to NAFEM to inform you of its events including The NAFEM Show®, products or news that may be of interest to you; to facilitate networking between you and NAFEM members, and such other purposes which are within the scope of NAFEM’s exempt purpose and mission.

NAFEM will share the data you provide NAFEM with third-party vendors in order to process your registration, to make you aware of goods and services you may be interested in, to perform analytics on behalf of NAFEM, in connection with The NAFEM Show®, and for such other purposes as NAFEM may approve from time to time.

For information regarding your personal data rights, please review the NAFEM Privacy Policy.

Your consent is required at the time of registration